Privacy Policy

Carter Noble Electrical Ltd
Last updated: 05 May 2026

Carter Noble Electrical Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website
• Submit an enquiry
• Request a quotation
• Book services
• Contact us by phone, email, social media, or website forms
• Use any services provided by Carter Noble Electrical Ltd

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Carter Noble Electrical Ltd

Email: info@carternoble.com
Telephone: 07936 592233
Website: carternoble.com

If you have any questions regarding this policy or your data, please contact us using the details above.

2. What Information We Collect

Depending on how you interact with us, we may collect:

Contact details

• Name
• Address
• Email address
• Telephone number

Property and job information

• Property address
• Installation details
• Electrical test results
• Certification records
• Photos relating to works completed

Website enquiry information

• Information submitted through contact forms
• Booking requests
• Service enquiries

Technical website data

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

Financial information

• Invoice details
• Payment records
• Transaction references

We do not store full payment card details on our website.

3. How We Collect Your Information

We collect data when you:

• Call, text, WhatsApp, or email us
• Complete forms on our website
• Request quotations
• Book appointments
• Purchase services
• Interact with our website

We may also collect technical information automatically through analytics and cookies.

4. How We Use Your Information

We use your personal information to:

• Provide quotations
• Schedule appointments
• Carry out electrical works
• Issue certificates and compliance documentation
• Process invoices and payments
• Communicate regarding your project
• Provide aftercare and support
• Improve our website and services
• Comply with legal obligations

5. Our Legal Basis for Processing

Under UK GDPR, we process your information under one or more of the following lawful bases:

Contract

To provide quotations, bookings, inspections, installations, testing, certification, and related services.

Legal obligation

To comply with accounting, tax, safety, and regulatory requirements.

Legitimate interests

To operate and improve our business, maintain records, and protect against fraud or misuse.

Consent

Where you voluntarily submit forms or opt into communications.

6. Website Analytics, Cookies, and Tracking

Our website may use analytics and tracking technologies, including:

• Google Analytics
• Google Search Console
• Cookies
• Performance monitoring tools

These help us understand website performance and improve user experience.

You may disable cookies in your browser settings.

7. Website Hosting and Third-Party Services

Our website may use third-party providers including:

• GoDaddy (website hosting)
• Google (analytics and business tools)

Our website may also use form and booking systems provided through WordPress plugins.

These providers may process data on our behalf under appropriate security arrangements.

8. Sharing Your Information

We do not sell your personal information.

We may share data where necessary with:

• Accountants
• Payment providers
• Certification bodies
• Software providers
• Hosting providers
• Legal or regulatory authorities where required

We only share information necessary for legitimate business purposes.

9. How Long We Keep Your Data

We only retain personal information for as long as necessary.

Typical retention periods may include:

• Quotations and enquiries: up to 12 months
• Customer job records: up to 7 years
• Invoices and accounting records: minimum 6 years
• Electrical certification records: retained where reasonably necessary for compliance, warranty, or legal purposes

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect your information, including:

• Password-protected systems
• Secure hosting
• Software updates
• Limited access to customer data
• Backup systems

However, no internet transmission can be guaranteed 100% secure.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion where applicable
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where consent is relied upon

To exercise your rights, please contact us.

12. Complaints

If you are unhappy with how your data is handled, you may contact us first.

You also have the right to lodge a complaint with:

Information Commissioner’s Office

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this website.

Carter Noble Electrical Ltd
Professional Electrical Services
Nuneaton, Warwickshire, United Kingdom